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I called health partners specialty clinic at 410 Phalen Blvd in St. Paul on 6/7/16 to set up and appointment for a shot that I normally receive every two weeks for my COPD. This was a 4 hr effort I started calling at 1pm while at work and finally got a person at...
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#861905
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they are cancelling my dr ( disqualifying them because of min care) have had them for 22 years and just because I work for the state, they are screwing me for being with a dr that is not in there good graces and not choosing to deal with the *** min care system. Im so...
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Anonymous
Anonymous

Same thing happened to us; they are not covering ANY doctors who work at Fairview. I'm losing my primary, my OB/GYN, and my kids are losing the pediatrician they've had since...

#849767
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I was diagnosed with DCIS in my left breast and the breast care provider I was going to locally felt my condition was to "complicated". HealthPartners Insurance authorized 5 visits to Mayo Rochester. When I clarified what constitutes a "visit" I was told that only...
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1.3
I didn't like
  • No complaint system
#840422
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Health Partners Customer Care Review

Health Partners
#949738
Every time every clinic every lab. Staff at registration ignore you "if someone else does that " most look sad and try not to engage. Then they needlessly complain about technology etc
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Health Partners Customer Care Review

Health Partners
#906422
1.0
Details
I sent in a $17 check for payment of an uncovered product my wife bought. They lost the check and I have made at least 10 calls trying to resolve it after sending in a check to cover the problem. They continue to ask for more documentation. They take no responsibility for losing a check and they're making me do all the work
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Billing Practices
Customer service

Other Product Review

Health Partners
#617534
they denied benefits every chance they got
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I called there, and was told that they do, in fact, cover oral surgery. My son went in for his appointment, the Dr's office called HealthPartners, and was told that no, they do NOT cover wisdom tooth removal. At all. They're liars, and not concerned with what they...
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I am writing to voice a complaint over the lack of care my daughter received while at the HP Urgent Care office on Sunday March 20. We checked in at 12:30 pm and described my daughters condition to the intake person. Firstly - she was very professional and friendly,...
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#813888
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A female doctor which I have seen several times behave unruly and impolite in front of my husband. She was one my doctor for cold cases . I have just seen her after my several episode of my cdiff. Cold and fever run to my husband and me, I decided to bring my husband...
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#808893
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I don’t recommend you to choose the outpatient section at HealthPartners regions hospital, it feels like you’re in some certain past like the stone age times, I wouldn’t recommend you or any of your family members to go there, they are horrible, their PCA workers have...
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2.5
I liked
  • Doctor
#798665
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Went in to see my primary dr 2/17/16. I currently am unemployed and have signed up for Mn Care but it hasn't been processed since application 2/15/16. Was denied service since I didn't have insurance and wouldn't pay $150 down payment to see my dr.
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Anonymous
Phabulous Phred

Wait, so you don't have insurance, so they can't get paid for their services that way; and you wouldn't pay for the service out of your own pocket, or come up with any other w...

3.2
Boone, Iowa
#792007
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I had an upper denture fitted. I began to lines forming on my upper lip. Dentist relined the denture. I continued to see lines progressively forming. I made appt with an specialist, he told me to live with it. I began acupuncture. It helped but the lines were...
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#738997
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Letting down clients one intended poor customer experience at a time. Over 4 accumulative hours on the phone, since June, now the work they did, is gone in the new answer, "Your refill is non-formulary" which means nothing to most people. But the cost speaks! was $50...
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Anonymous
Quirt

I am having the same issue. My insurance company is refusing to cover a medication I've been on for two years. My doctor is GREAT and is trying to help me. However I had to se...

Grey Eagle, Minnesota
#726666
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