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Asked for a prescription for a generic epinephrine autoinjector for myself, and that I would like the prescription sent to a particular CVS. Idiots submitted a prescription for an EpiPen...for a child. Asked the doctor THREE TIMES to rectify this error, even submitted...
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#1273491
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Trying to communicate with customer service is insane! You get a call center in who knows where and there is no urgency, you get rude people and every single time my family has a doctors appointment they wont' process the claim because they want to confirm if we have...
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Anonymous
Alex

Um, I know for a fact that they do not send out their coordination of benefits letter THAT often. They send them out once, maybe twice a year.

1.0
Waite Park, Minnesota
#1236579
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Hello, 3/30/2018 I am on the peak individual $6000 plus bronze plan. patient# 30365945 claim #278287813 service date 3/16/2018 On my policy i got in the mail in November explaining coverage for 2018, I see under Specialist visit it shows a $30.00 co pay just like it...
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#1222746
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I was a patient with HealthPartnerd for approximately 12 years, and was fairly satisfied with the care I received. That all changed after my mom died. The insensitivity of the healthcare providers was appalling. I was struggling with depression and anxiety, and they...
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1.0
#1218463
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Health Partners - Well below acceptable

I needed my contact info updated... I initially did this in person...then four more times by phone. They still don't have my new phone correct. If they can't get a phone number correct....
1.0
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Value for money
#1204643
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Health Partners - Bad health care

Gave me wrong medicine, not helpful with medical condition vague medical Care
1.6
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Website
#1203859
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Health Partners - No communication, bad doctoring

Nevered called back for appt or direction of what to do with cholesterol situation. Giving me wrong medicine. Ended up in Emergency room. Bad communications.
1.7
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#1203405
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The nurses are not very professional in the specialty department.
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Anonymous
Alex

You shut up! I love the nurse Navigators! They're such sweet ladies! You're probably some grumpy old *** who was rude to them first. You probably acted like an entitled bumfac...

1.0
#1184257
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I had a pre-op with Park Nicollet PCP, surgery at Fairview. Health Partners paid on the surgery but not the pre-op. Health Partners is my secondary insurance. I have had to call multiple times to Park Nicollet and Health Partners for weeks with no resolution....
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#1128313
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Health Partners - Questions on prenatal care

I just called to get information on prenatal care questions that were given to my daughter at a routine visit from her doctor. Matt was the person that helped me and he was very informative and patient through all the questions I had. Thank you so much for making me feel as ease during this phone call. You are definitely a valuable employee for this company.
4.3
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#1114195
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