Asked for a prescription for a generic epinephrine autoinjector for myself, and that I would like the prescription sent to a particular CVS. Idiots submitted a prescription for an EpiPen...for a child. Asked the doctor THREE TIMES to rectify this error, even submitted...Read more
Trying to communicate with customer service is insane! You get a call center in who knows where and there is no urgency, you get rude people and every single time my family has a doctors appointment they wont' process the claim because they want to confirm if we have...Read more
Waite Park, Minnesota
Hello, 3/30/2018 I am on the peak individual $6000 plus bronze plan. patient# 30365945 claim #278287813 service date 3/16/2018 On my policy i got in the mail in November explaining coverage for 2018, I see under Specialist visit it shows a $30.00 co pay just like it...Read more
I was a patient with HealthPartnerd for approximately 12 years, and was fairly satisfied with the care I received. That all changed after my mom died. The insensitivity of the healthcare providers was appalling. I was struggling with depression and anxiety, and they...Read more
Health Partners - Well below acceptable
I needed my contact info updated... I initially did this in person...then four more times by phone. They still don't have my new phone correct. If they can't get a phone number correct....
Health Partners - Bad health care
Gave me wrong medicine, not helpful with medical condition vague medical Care
Health Partners - No communication, bad doctoring
Nevered called back for appt or direction of what to do with cholesterol situation. Giving me wrong medicine. Ended up in Emergency room. Bad communications.
The nurses are not very professional in the specialty department.Read more
I had a pre-op with Park Nicollet PCP, surgery at Fairview. Health Partners paid on the surgery but not the pre-op. Health Partners is my secondary insurance. I have had to call multiple times to Park Nicollet and Health Partners for weeks with no resolution....Read more
Health Partners - Questions on prenatal care
I just called to get information on prenatal care questions that were given to my daughter at a routine visit from her doctor. Matt was the person that helped me and he was very informative and patient through all the questions I had. Thank you so much for making me feel as ease during this phone call. You are definitely a valuable employee for this company.
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